ColorKey warrants, to the original purchaser only, that each manufactured product will be sold without defects or damages due to the manufacturing process for a period of 1 year or 365 days beginning on the date of the purchase and covers parts and labor for all repairs covered under this warranty. The warranty applies only to products purchased and used within the United States of America. Warranty issues for products purchased outside the United States will be handled at the discretion of ColorKey on a case by case basis as a best effort service.
This warranty does not apply to any damages or defects caused by normal wear and tear of the product, nor is this warranty transferable should the product be resold to another user unless purchased through an authorized ColorKey Dealer. This warranty is not a service contract and does not cover cleaning or maintenance of any ColorKey Products, nor does this warranty cover accessories or upgrades to any other ColorKey Products.
Should any ColorKey Product be purchased through an authorized ColorKey Dealer, warranty issues may be handled by either the Dealer the products were originally purchased from or by ColorKey directly via the process laid out in article 10 of this agreement.
ColorKey reserves the right to determine for itself if a defect is caused by the manufacturing process and to accept or deny any claims against this warranty.
ColorKey reserves the right to choose to repair, replace or refund the cost of any products manufactured by ColorKey for fulfilling any warranty issues. It is not the privilege of the purchaser to make this decision, but ColorKey will do its best to accommodate the Purchasers needs. This applies to all products purchased directly or indirect from ColorKey. If a product was purchased from an authorized ColorKey Dealer, the Dealer is obliged to follow the determination made by ColorKey for remedy of the Warranty issue be that repair, replace or refund in full.
This warranty is void should any products manufactured by ColorKey be opened, altered, changed or in any way tampered with including any part or parts of any products covered under this warranty if ColorKey determines that said alterations effect the reliability of the product and said alterations are made without the consent of ColorKey or by any person or persons not authorized by ColorKey to make said alterations.
At times ColorKey may enter into a verbal agreement to send parts for the repair of a product that is under warranty by an authorized ColorKey Dealer or by the purchaser of a ColorKey product. In cases where these repairs are made, it will not void this warranty as set out in article 6 of this agreement unless ColorKey determines that said repairs were made in such a way as to effect the normal working or reliability of the product in question. ColorKey will provide strict instructions for these repairs and failure to follow these instructions will void this warranty as set out in Article 6 of this agreement.
If it is necessary to replace an item and the item is not available due to stock issues or because it has been discontinued, ColorKey may choose to replace the item with the best possible available match or with an item of equal or greater value. In cases where this is not possible or acceptable a full refund to the purchaser may be made in place of a replacement.
ColorKey is not responsible for damages or accidents caused by acts of God, negligence, misuse or alteration of any part or parts of any products manufactured or sold by ColorKey or its affiliates. ColorKey is not responsible for the cost of reinstallation for any products being serviced or replaced under warranty issues. This includes, but is not limited to labor, equipment, lost time or lost income due to missed or canceled performances due to the defect of any ColorKey Products.
All warranty returns must have a Return Merchandise Number (RMA#) posted clearly on the box that can be acquired by calling 404-946-9300 and speaking to a ColorKey representative. ColorKey may require a proof of purchase in the form of an invoice or receipt to determine date of purchase. ColorKey is not responsible for the cost of return shipping, but may cover these costs as a courtesy to the customer. ColorKey reserves the right to process refunds by whatever means ColorKey determines to be applicable including, but not limited to, refunding the original credit card charged, sending a check or money order or a credit applied to future purchases. All items must be returned to the ColorKey headquarters located in Atlanta Georgia at the address listed below. Returns of items to ColorKey are handled as a courtesy to our customers and not a right of the customer, ColorKey therefore reserves the right to refuse the return of any item for any reason without explanation. Any item returned that does not meet these qualifications will be forfeit as a loss at the expense of the purchaser of the items.
This warranty agreement is the entire warranty agreement between ColorKey and the purchaser of ColorKey Products unless prohibited by applicable law. Purchaser agrees to this warranty by the act of purchasing ColorKey Products. ColorKey reserves the right to amend, alter or change this agreement or products covered under this agreement at any time, for any reason and without notice.
All products returned for warranty issues or repairs must be sent to:
ColorKey
C/O Returned Merchandise Dept.
1075 Zonolite Rd.
Suite 1-A
Atlanta, GA 30306
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