Frequently Asked Questions / Glossary

General Questions

Are ColorKey products warrantied?
Can I purchase directly from ColorKey?
How long has ColorKey been in business?
Is there a show room where I can see the products in action?
How do I become a Colorkey Dealer?
How can I acquire a demo unit of a ColorKey Product?

Technical Questions

Are ColorKey LED Pars compatable with other companies?
Can I mix colors on these pars without a controller?
Will ColorKey help me determine how many lights I need?
If these pars lose power or the DMX signal will they hold the last setting?
Why are the mounting bars so long and why are there two of them?
How well do these pars do white light?
Does ColorKey have an all white LED unit or an RGBA unit?

General Questions

Are ColorKey products warrantied?

Yes, all ColorKey products are warrantied for 1 year. You can read over the warranty by clicking here.

Can I purchase directly from ColorKey?

Yes, ColorKey is generally a manuafacturer and we prefer that purchases are made through our Dealer network which can be found by clicking here. But, ColorKey is happy to take care of the needs of its customers no matter what they may be.

How long has ColorKey been in business?

ColorKey has been in business since mid 2007.

Is there a showroom where I can see the products in action?

ColorKey does not have a showroom, but you are welcome to contact one of our Dealers for product information and demonstrations by clicking here.

How do I become a ColorKey Dealer?

ColorKey is always interested in new Dealerships. Please contact us directly at 404-946-9300 or email us at sales@colorkeyled.com for more information.

How can I acquire a demo unit of a ColorKey Product?

Please contact us at 404-946-9300 or contact one of our Dealers by clicking here.

Technical Questions

Are ColorKey LED Pars compatible with other companies?

All ColorKey Pars will pass DMX signals for daisy chaining, But, ColorKey programming is unique to each model.

Can I mix colors on these pars without a controller?

The TC3 is the only par that will mix colors withuot a controller. The LiveSpot line has 99 color presets while the StagePar line only has 7 color presets.

Will ColorKey help me determine how many lights I need?

ColorKey is a manufacturer not a production company, but we are always happy to help when we can. However, we suggest you contact one of our Dealers for help with design by clicking here.

If these pars lose power or the DMX signal will they hold the last setting?

Yes, all of the ColorKey pars will hold the last setting when the DMX signal is cut off or the cable is unplugged. However, they will only hold the setting briefly if power is lost.

Why are the mounting bars so long and why are there two of them?

ColorKey has made sure that our mounting bars or yokes are long enough to allow them to pass over a DMX plug to give them a full range of motion. Also, having the 2 mounting bars creates a simple and stable floor stand for up lighting.

How well do these pars do white light?

White is one of the most difficult colors to produce using RGB LED's and is often pinkish or bluish in hue. For this reason, ColorKey has developed the LiveSpot line which produces a balanced and true white using RGB color mixing.

Does ColorKey have an all white LED unit or an RGBA unit?

We are always developing new products. Please check out the news section here or join our newsletter here for up to date information on up and coming products.